Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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If the Off Indicator is Lit for an Adult-Size Occupant
If a person of adult size is sitting in the right front passenger seat, but the off indicator is lit, it could be because that person is not sitting properly in the seat. If this happens, use the ...

Navigation System
Use of the navigation system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See Using the Navigation System   for information on stored ...

Rear lamp removal
To change any of the rear bulbs, it is necessary to completely remove the lamp unit from the vehicle. 1. With the tailgate open, remove the two screws from the inner edge of the unit. 2. Pull th ...