Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Changing engine coolant
Major cooling system repairs should be performed by an INFINITI retailer. The service procedures can be found in the appropriate INFINITI Service Manual. Improper servicing can result in reduc ...

NECK-PRO luxury head restraints
If you have difficulty resetting the NECKPRO luxury head restraints, have this work carried out at a qualified specialist workshop, e.g. an authorized Mercedes- Benz Center. ► Remove res ...

Roof
Sunroof The ignition must be in ON/RUN or ACC/ACCESSORY to operate the sunroof and power sunshade. See Retained Accessory Power (RAP) . The vehicle may have a sunroof over the front seats and a r ...