Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Air bag deployment effects
WARNING When an air bag inflates, a fine powder is released. This is normal and not an indication of a malfunction. The powder may cause irritation to the skin and should be thoroughly flush ...

Heated Rear Seats
WARNING If you cannot feel temperature change or pain to the skin, the seat heater may cause burns even at low temperatures. See the Warning under Heated and Ventilated Front Seats  . T ...

3rd row seats
The 3rd row power folding seat controls are located behind the 2nd row seat (both the driver’s and passenger’s side) on the 3rd row cup holder console 1 . There are also controls locat ...