Cadillac Escalade: Roadside Service (U.S. and Canada)
U.S.: 1-800-224-1400
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
- Calling for Service
- Coverage
- Cadillac Owner Privileges™
- Cadillac Technician Roadside Service (U.S. Only)
- Services Not Included in Roadside Service
- Services Specific to Canadian-Purchased Vehicles
GM Mobility Reimbursement Program (U.S. and Canada)
This program is available to qualified applicants for cost reimbursement of eligible
aftermarket adaptive equipment required for the vehicle, such as hand controls or
a wheelchair/ scooter lift fo ...
Calling for Service
When calling Roadside Service, have the following information ready:
Your name, home address, and home telephone number.
Telephone number of your location.
Location of the vehicle.
Model, ye ...
See also:
Channel update
Channel line-ups will be automatically updated. When this occurs, the audio will
mute and Updating channels... is displayed along with a progress bar. Once the update
is complete, the radio will t ...
Automatic bluetooth® reconnection
If devices have already been paired and connected, when Bluetooth® is selected
from the My music menu, the system will automatically connect to the last used device
(a confirmation pop-up appears ...
Off-Road Recovery
The vehicle's right wheels can drop off the edge of a road onto the shoulder
while driving. Follow these tips:
1. Ease off the accelerator and then, if there is nothing in the way, steer the
...






