Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    PRE-SAFE® (preventative occupantprotection)
    WARNING   The PRE-SAFE® system reduces the impact of an accident on vehicle occupants, as long as their seat belts have been fastened correctly. Although your vehicle is equipped with a ...

    Operating tips
    When the engine coolant temperature and outside air temperature are low, the air flow from the foot outlets may not operate. However, this is not a malfunction. After the coolant temperature w ...

    Restarting the tire pressure monitor
    WARNING   It is the driver's responsibility to set the tire pressure to the recommended cold tire pressure. Underinflated tires affect the ability to steer or brake the vehicle. You migh ...