Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Express-Down/Up Windows
    Windows with the express feature allow the windows to be raised and lowered all the way without holding the switch. Press or pull the switch fully and release it to activate the express feature. Th ...

    Entry Lighting
    The vehicle has an illuminated entry feature. When the doors are opened, the dome lamps will come on if the dome override button is in the extended position. If the dome override button is pressed i ...

    Two-Wheel-Drive Vehicles
    Dinghy Towing Notice: If a two-wheel-drive vehicle is towed with all four wheels on the ground, the transmission could be damaged. The repairs would not be covered by the vehicle warranty. Do not ...