Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Mislock
    When attempting to lock the vehicle, if one or more of the doors, the hood or the tailgate are not fully closed, the vehicle will fail to lock and the horn will emit two tones. The vehicle will no ...

    Car phone or CB radio
    When installing a car phone or a CB radio in your vehicle, be sure to observe the following cautions, otherwise the new equipment may adversely affect the electronic control modules and electr ...

    Dialing a number from the phone book
    You can enter new telephone numbers into the phone book via the mobile phone (see the separate operating instructions). If your mobile phone is operational, you can select and dial a number from t ...