Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Ignition Positions
    The ignition switch has four different positions. In order to shift out of P (Park), the ignition must be in ON/RUN or ACC/ACCESSORY and the brake pedal must be applied. Notice: Using a tool to ...

    Locking the vehicle
    If the vehicle can no longer be locked with the SmartKey, you can lock it by taking the following steps. ► Close the front-passenger door, the rear door on the front-passenger side and the ...

    Brake assist
    When the force applied to the brake pedal exceeds a certain level, the Brake Assist is activated generating greater braking force than a conventional brake booster even with light pedal force. ...