Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Trip distance
    Distance travelled since the last memory reset. The maximum trip reading is 9 999.9 (miles or kilometers). The computer will automatically reset to zero if this distance is exceeded. ...

    Battery care
    WARNING If swallowed, battery fluid can be fatal, seek medical assistance immediately. Do not allow battery fluid to contact your skin or eyes. It is both toxic and corrosive which can result ...

    When the System Does Not Seem To Work Properly
    Missed alerts can occur under normal circumstances and will increase in wet conditions. The system does not need to be serviced. SBZA is designed to ignore stationary objects; however, the system ma ...