Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Maps
    This section includes basic information that you need to know about the map database. The maps are stored on a compact flash drive that is built into the navigation system. ...

    Third Row Seats
    The third row seatbacks can be folded forward, and the seats can be removed. To fold the third row seatback: 1. Remove anything on or under the seat. 2. Disconnect the rear safety belt mini-latch ...

    Starting the engine
    WARNING Never start the engine and leave it running when the vehicle is in an enclosed space. Exhaust gases are poisonous and can cause unconsciousness and death if inhaled. NOTICE The ...