Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Parade Dimming
    This feature automatically prohibits the dimming of the instrument panel displays in daylight while the headlamps are on so that the displays are still able to be seen. ...

    Switching on Blind Spot Assist
    ► Make sure that the radar sensor system and Blind Spot Assist are activated in the on-board computer. ► Turn the SmartKey to position 2 in the ignition lock. Warning lamps 1 light u ...

    Traction AA, A, B and C
    The traction grades, from highest to lowest, are AA, A, B and C. Those grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified govern ...