Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Distance warning function (vehicleswith DISTRONIC)
    This function provides a warning from a speed of approximately 20 mph(30 km/h), if: • for a period of several seconds, the distance to the vehicle in front is too short for the speed at which yo ...

    Dual head restraint DVD system (if so equipped)
    If your vehicle is equipped with the Dual Head Restraint DVD System, you can enjoy playing video files via a DVD, CD or USB memory that provides images and sound both from the front and rear d ...

    Navigation
    OnStar navigation requires the Directions and Connections service plan. Push to receive directions or have them sent to the vehicle navigation screen. Destinations can also be forwarded to the veh ...