Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Socket in the cargo compartment
    The socket is not suitable for operating the tire inflation compressor. ►  Lift up the cover of socket 1. ...

    Deactivating the alarm when triggered
    If the alarm has been triggered it can be deactivated by pressing the Smart Key unlock button, or by positioning the Smart Key underneath the steering column (see 74, IF THE ENGINE FAILS TO START) ...

    Rear lamp removal
    To change any of the rear bulbs, it is necessary to completely remove the lamp unit from the vehicle. 1. With the tailgate open, remove the two screws from the inner edge of the unit. 2. Pull th ...