Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Making adjustments in 1 mph (Canada:1 km/h) increments
    ► Briefly press the cruise control lever to the pressure point, up 1 for a higher speed or down 2 for a lower speed. The last speed stored is increased or reduced. ...

    Ascending steep slopes
    When ascending steep slopes with HDC selected, the vehicle will allow full control to the driver in the normal manner. If HDC is switched off, the maximum vehicle speed will be limited to allow mo ...

    Vehicle recovery (freeing a stuck vehicle)
    WARNING ► Stand clear of a stuck vehicle. ► Do not spin your tires at high speed. This could cause them to explode and result in serious injury. Parts of your vehicle could also ...