Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Remote Keyless Entry (RKE) System
    The RKE transmitter is used to remotely lock and unlock the doors from up to 60 m (195 ft) away from the vehicle. Press to unlock the driver door. Press again within five seconds to unlock a ...

    "Minispare" emergency spare wheel
    The "Minispare" emergency spare wheel can be found in the stowage well under the cargo compartment floor. ► Lift the cargo compartment floor up. ► Take out the jack. ...

    Driver override options
    Hill Descent Control (HDC) is automatically engaged for some terrain response programs. If required, HDC can be deselected or engaged independently of terrain response. The HDC status will be dis ...