Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Rapid air pressure loss
    Rapid air pressure loss or a “blow-out” can occur if the tire is punctured or is damaged due to hitting a curb or pothole. Rapid air pressure loss can also be caused by driving on under-in ...

    Running out of fuel
    Avoid running out of fuel. Doing so can cause damage to the vehicle's engine, fuel, and emission control systems. If the vehicle does run out of fuel, a minimum of 1.1 U.S. gallons (4 liters) ...

    Lamp Messages
    SERVICE LEFT HEADLAMP ASSEMBLY On some models, this message will be displayed when the left headlamp is out and needs to be serviced. See “LED Lighting” in LED Lighting   for more inf ...