Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Valet hand-off
    When you have to leave a key with a valet, give them the Intelligent Key itself and keep the mechanical key with you to protect your belongings. To prevent the glove box from being opened du ...

    Connecting procedure
    1. Push the button, and select the “Connect Phone” key. 2. When a PIN code appears on the screen, operate the compatible Bluetooth ® cellular phone to enter the PIN code. The co ...

    Load index
    Tire data is vehicle-specific and may deviate from the data in the example. In addition to the load bearing index, load index 1 may be imprinted after the letters that identify speed index 6 ...