Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Window anti-trap protection
    WARNING Before closing a window or the sunroof, ensure that no occupants have any part of their body in a position where it could be trapped. Even with an anti-trap system, death or serious ...

    Remote Keyless Entry (RKE) System Operation
    The Remote Keyless Entry (RKE) transmitter functions work up to 60m (195 ft) away from the vehicle. There are other conditions which can affect the performance of the transmitter. See Remote Keyl ...

    Multi-Band Antenna
    The multi-band antenna is located on the roof of the vehicle. This type of antenna is used with the AM/FM radio, as well as OnStar and the XM Satellite Radio Service System, if the vehicle has thes ...