Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Vehicle recovery (freeing a stuck vehicle)
    WARNING ► Stand clear of a stuck vehicle. ► Do not spin your tires at high speed. This could cause them to explode and result in serious injury. Parts of your vehicle could also ...

    Safety Belt Reminders
    Driver Safety Belt Reminder Light There is a driver safety belt reminder light on the instrument panel cluster. When the vehicle is started, this light flashes and a chime may come on to remind ...

    Rain sensor
    NOTICE Ensure that the wipers are switched off before entering a car wash. If the rain sensitive wipers operate during the car washing process, damage may occur to the wiper mechanism. The ...