Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    XM Weather
    Press the Weather screen button to display the Current or Extended Forecast Weather. The Extended Forecast Weather screen displays five days of the forecasted weather at the vehicle’s current posi ...

    Defrosting the windshield
    You can use this function to defrost the windshield or to defrost the inside of the windshield and the side windows. You should only select the defrosting function until the windshield is clear ...

    Important information
    WARNING Do not rest your foot on the brake pedal while the vehicle is in motion. WARNING Never allow the vehicle to coast (freewheel) with the engine turned off. The engine must be runn ...