Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Universal Remote System Programming
    This system provides a way to replace up to three remote control transmitters used to activate devices such as garage door openers, security systems, and home automation devices. Do not use the ...

    Tumbling the Third Row Seat
    To tumble the seat: 1. Open the liftgate to access the controls for the seat. 2. Make sure the headrests are completely lowered and there is nothing under, in front of, or on the seat. 3. Fold the ...

    Driving on snow or ice
    WARNING ► Wet ice (328F, 08C and freezing rain), very cold snow or ice can be slick and very hard to drive on. The vehicle will have much less traction or “grip” under these condi ...