Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Heated Mirrors
    The heated outside rearview mirrors turn on when the rear window defogger is on. (Rear Window Defogger): This button is on the climate control panel. See “Rear Window Defogger” under Dual Auto ...

    Dual Automatic Climate Control System
    The heating, cooling, and ventilation in the vehicle can be controlled with this system. A. Fan Control B. AUTO (Automatic Operation) C. Defrost D. Recirculation E. REAR (Rear Climate Control ...

    Electric parking brake (EPB)
    WARNING Do not rely on the parking brake to hold the vehicle stationary if the brake warning lamp is illuminated or the EPB warning lamp is flashing. Seek qualified assistance urgently. ...