Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Dual head restraint DVD system (if so equipped)
    If your vehicle is equipped with the Dual Head Restraint DVD System, you can enjoy playing video files via a DVD, CD or USB memory that provides images and sound both from the front and rear d ...

    Removing the Spare Tire and Tools
    The equipment needed to change a flat tire is stored under the storage tray, located on the driver side trim panel, over the rear wheelhouse. Regular Wheelbase Shown, Extended Wheelbase Similar. ...

    OnStar Additional Information
    Transferring Service Push to request account transfer eligibility information. The Advisor can assist in canceling or removing account information. If OnStar receives information that vehicle ow ...