Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Safety systems
    Display messages Unavailable See Operator's Manual Possible causes/consequences and ► Solutions Risk of accident ABS (Anti-lock Braking System), ESP® (Electronic Stability Program), B ...

    Automatic bluetooth® reconnection
    If devices have already been paired and connected, when Bluetooth® is selected from the My music menu, the system will automatically connect to the last used device (a confirmation pop-up appears ...

    Rear view camera
    WARNING It remains the driver's responsibility to detect obstacles and estimate the vehicle's distance from them when reversing. When reverse gear is selected, the screen automatica ...