Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Draining of coolant water
    If the vehicle is to be left outside without antifreeze, drain the cooling system, including the engine block. Refill before operating the vehicle. For details, see “Engine cooling system” ...

    Memory storage
    Two positions for the driver’s seat, steering column and outside mirrors can be stored in the automatic drive positioner memory. Follow these procedures to use the memory system. 1. Move t ...

    Safety notes
    WARNING   Work improperly carried out on electronic components and associated software could cause them to cease functioning. Because the vehicle's electronic components are interconnec ...