Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Passenger Sensing System
    The vehicle has a passenger sensing system for the front outboard passenger position. The passenger airbag status indicator will light on the instrument panel when the vehicle is started. United ...

    Battery
    If the vehicle is a hybrid, see the hybrid supplement for more information. Refer to the replacement number on the original battery label when a new battery is needed. See Engine Compartment Overvie ...

    Warning and information messages
    WARNING Do not ignore warning messages. Take appropriate action and, when necessary, seek qualified assistance before driving the vehicle. Failure to do so could result in failure of vehicle ...