Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Climate Controls
    The heating, cooling, and ventilation in the vehicle can be controlled with this system. Climate Control with Cooled and Heated Seats shown A. Driver and Passenger Temperature Controls B. AUTO ( ...

    Safety note
    WARNING ► Do not disassemble or modify this system. If you do, it may result in accidents, fire, or electric shock. ► Do not use this system if you notice any abnormality, such ...

    Label locations
    Warning labels attached to your vehicle bearing this symbol mean: Do not touch or adjust components until you have read the relevant instructions in the handbook.   Labels showing this sy ...