Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Windshield deicer (if so equipped)
    The windshield deicer switch (rear window and outside mirror defroster switch) operates when the ignition switch is in the ON position. The deicer is used to remove ice from the windshield w ...

    RBDS-TMC overview
    Radio Data System-Traffic Message Channel (RDS-TMC) is a feature that announces traffic hold-ups on your route as broadcast by radio stations that transmit TMC information. Touch the TMC button on ...

    Antenna
    Window antenna The antenna pattern is printed inside the 3rd row seat window. CAUTION ► Do not place metalized film near the 3rd row seat window or attach any metal parts to it. This ...