Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Driving systems
    Display messages The red distance warning lamp lights up while the vehicle is in motion. A warning tone also sounds. Possible causes/consequences and ► Solutions Risk of accident The ...

    Control panel for 3-zone automatic climate control
    Canada only Front control panel 1 To set the temperature, left 2 To set climate control to automatic 3 To direct the airflow through the defroster vents, left 4 To defrost the windshield 5 To ...

    Before Driving
    The RSE is designed for rear seat passengers only. The driver cannot safely view the video screen while driving and should not try to do so. In severe or extreme weather conditions, the RSE system m ...