Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Infants
    Infants up to at least 1 year old should be placed in a rear-facing child restraint. INFINITI recommends that infants be placed in child restraints that comply with Federal Motor Vehicle Safet ...

    Video Screen
    The video screen is located in the overhead console. When the video screen is not in use, push it up into its locked position. To use the video screen: 1. Push the release button located on the ov ...

    Cleaning the exterior lighting
    ► Clean the plastic lenses of the exterior lights with a wet sponge and a mild cleaning agent, e.g. Mercedes-Benz car shampoo or cleaning cloths. Only use cleaning agents or cleaning cl ...