Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    System difficulties
    NOTICE Use of an incorrect program will impair the vehicle's response to the terrain and can reduce the life of the suspension and drive systems. If the system becomes partially inoperabl ...

    SNOW mode switch
    For driving or starting the vehicle on snowy roads or slippery areas, push on the SNOW mode switch. The SNOW mode indicator light will illuminate. When the SNOW mode is activated, engine out ...

    Battery Voltage and Charging Messages
    BATTERY SAVER ACTIVE This message displays when the system detects that the battery voltage is dropping below expected levels. The battery saver system starts reducing certain features of the veh ...