Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Roof carrier
    Important safety notes WARNING   Only use carriers when the crossbars have been completely mounted. The left and right roof rails are only stabilized by means of the crossbars mounted. ...

    Intelligent Brake Assist (IBA) OFF switch (if so equipped)
    The vehicle should be driven with the Intelligent Brake Assist (IBA) system on for most driving conditions. The Intelligent Brake Assist (IBA) system will sound a warning chime to alert the ...

    License Plate Lamp
    To replace one of these bulbs: 1. Remove the two screws holding each of the license plate lamps to the liftgate trim. 2. Turn and pull the license plate lamp forward through the liftgate trim op ...