Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Pre-crash seat belts with comfort function (if so equipped for front seats)
    The pre-crash seat belt tightens the seat belt with a motor to help restrain front seat occupants. This helps reduce the risk of injury in a collision. The motor retracts the seat belt under t ...

    Changing a bulb
    NOTICE CAUTION: Before attempting to replace a bulb, ensure that both the affected lamp and the vehicle’s ignition are turned off. If the circuit remains live, a short circuit can occ ...

    Cancel route guidance
    To stop route guidance, proceed as follows: 1. Touch Nav menu on the map menu screen. 2. Touch the Cancel guidance soft key. ...