Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Type approval numbers
    The TPMS devices comply with part 15 of the FCC rules and IC - RSS-210. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this devic ...

    Lockout Protection
    This feature protects you from locking the key in the vehicle when the key is in the ignition and a front door is open. If the driver side power door lock switch is pressed when the driver door is ...

    Intelligent Brake Assist (IBA) system (if so equipped)
    The Intelligent Brake Assist (IBA) system warns the driver by a warning light and chime when there is a risk of a collision with the vehicle ahead in the traveling lane and the driver must tak ...