Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Changing a flat tire
    If you have a flat tire, follow the instructions below. Stopping the vehicle 1. Safely move the vehicle off the road and away from traffic. 2. Turn on the hazard warning flashers. 3. Park on ...

    Important safety notes
    Consult an authorized Mercedes-Benz Center if you require information on approved and recommended tires and wheels for summer and winter operation. Advice on purchasing and caring for tires is als ...

    Odometer
    The vehicle's odometer works together with the Driver Information Center (DIC). The Trip odometer can be set. See “Trip Odometer” under Driver Information Center (DIC)   for more i ...