Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    INFINITI Voice Recognition Standard Mode
    The following section is applicable when the Standard Mode is activated. The Standard Mode enables you to complete the desired operation by simply following the prompts that appear on the di ...

    Parcel nets
    WARNING   Vehicles with Occupant Classification System (OCS) Do not place objects with a combined weight of more than 4.4 lbs (2 kg) into the parcel net on the back of the front passeng ...

    System fault
    If a fault is detected in the HDC system, HDC FAULT SYSTEM NOT AVAILABLE will appear in the message center. If the fault is detected while the system is operating, HDC assistance will fade out. ...