Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Nav (Navigation)
    Press CONFIG to enter the configure menu options, then press CONFIG again, repeatedly until Nav is selected or press the Nav screen button. Voice Prompt Press the Voice Prompt screen button to ch ...

    Heated and Ventilated Seats
    Heated and Cooled Seat Buttons Shown, Heated Seat Buttons Similar   If available, the buttons are on the center console. To operate, the engine must be running. : If available, press to h ...

    Seat belt checks
    Note: If the vehicle is parked on an incline, the seat belt mechanism may lock. This is not a fault and the belt should be gently eased out from the upper anchorage. The seat belts should be inspec ...