Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Important safety notes
    A license agreement must exist in order to activate the mbrace service. Ensure that your system is activated and ready for use, and press the MB Info call button to register. If any of the st ...

    Automatic Fold and Tumble Feature
    The transmission must be in P (Park) for this feature to work. WARNING Automatically folding and tumbling the seat when someone is sitting in the seat, could cause injury to the person sitting ...

    Coolant
    Important safety notes The coolant is a mixture of water and antifreeze/corrosion inhibitor. It performs the following tasks: • anti-corrosion protection • antifreeze protection • raising ...