Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Radio Data System (RDS)
    The audio system has a Radio Data System (RDS). RDS features are available for use only on FM stations that broadcast RDS information. With RDS, the radio can do the following: Receive announcem ...

    Blind Spot InterventionTM system operation
    If the radar sensors detect vehicles in the detection zone, the BSW/Blind Spot InterventionTM indicator light located inside the outside mirrors illuminates. If your vehicle is approachi ...

    Brake temperature
    In extreme circumstances, the HDC system may cause brake temperatures to exceed their pre-set limits. If this occurs the warning HDC TEMPORARILY UNAVAILABLE will be displayed in the message center ...