Cadillac Escalade: Scheduling Service Appointments (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Scheduling Service Appointments (U.S. and Canada)

When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.

If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.

If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

    Contacting Roadside Assistance
    Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are liste ...

    Courtesy Transportation Program (U.S. and Canada)
    To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Co ...

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    Deactivating DISTRONIC
    There are several ways to deactivate DISTRONIC: ► Briefly press the cruise control lever forwards 1. or ► Brake. The last speed stored remains stored until you switch off the ...

    Head Restraints
    The vehicle's front seats have adjustable head restraints in the outboard seating positions. WARNING With head restraints that are not installed and adjusted properly, there is a greater cha ...

    Cargo Tie-Downs
    Four cargo tie-downs are located in the rear compartment of the vehicle. The tie-downs can be used to secure small loads. ...