Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Freeing a frozen door lock
To prevent a door lock from freezing, apply deicer through the key hole. If the lock becomes frozen, heat the key before inserting it into the key hole or use the Intelligent Key system. ...

Automatic transmission
1. To select Drive (D) when the vehicle is stationary, apply the foot brake and press the gear selector release button. Note: If pressure is applied to the selector lever before the foot brake is ...

Stability control warning lamps
The DSC warning lamp in the instrument pack illuminates briefly when the ignition is turned on. If the warning lamp flashes rapidly during driving, the system is active. A fault with the DSC sys ...