Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

See also:

Defensive Driving
Defensive driving means “always expect the unexpected.” The first step in driving defensively is to wear the safety belt. See Safety Belts  . Assume that other road users (pedestrians, b ...

Notes on the oil level
Depending on the driving style, the vehicle consumes up to 0.9 US qts. (0.8 l) of oil over a distance of 600 miles (1000 km). The oil consumption may be higher than this when the vehicle is new or ...

Valet hand-off
When you have to leave a key with a valet, give them the Intelligent Key itself and keep the mechanical key with you to protect your belongings. To prevent the glove box from being opened du ...