Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

See also:

Child seat positioning
When installing a child seat in the rear, the front seat must be moved forward and upwards to install any rear-facing child seat. Care must be taken not to load any part of the child seat when re ...

Jump-starting
WARNING   Failure to follow these directions will cause damage to the electronic components, and can lead to a battery explosion and severe injury or death. Never lean over batteries wh ...

Towing a trailer
There are numerous legal requirements concerning the towing of a trailer, e.g. speed restrictions. Make sure that your vehicle/ trailer combination complies with the local requirements not only in ...