Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

See also:

Engine Power Mes
ENGINE POWER IS REDUCED This message displays and a chime sounds when the cooling system temperature gets too hot and the engine further enters the engine coolant protection mode. See Engine Overh ...

Off-Road Driving
All-wheel-drive vehicles can be used for off-road driving. Vehicles without all-wheel drive and vehicles not equipped with All Terrain (AT) or On-Off Road (OOR) tires must not be driven off-road exc ...

Overheated Engine Protection Operating Mode
If an overheated engine condition exists and the ENGINE POWER IS REDUCED message is displayed, an overheat protection mode which alternates firing groups of cylinders helps prevent engine damage. In ...