Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Before changing a fuse
► Park the vehicle and apply the parking brake. ► Switch off all electrical consumers. ► Remove the SmartKey from the ignition lock. The fuses are located in various fuse boxes: ...

Overheated Engine Protection Operating Mode
This emergency operating mode lets the vehicle be driven to a safe place in an emergency situation. If an overheated engine condition exists, an overheat protection mode which alternates firing gr ...

Rear Seat Audio (RSA) System
The loading slot for the DVD player is located at the top of the head restraint. Insert the disc partially into the loading slot with the printed side facing the rear of the vehicle. The DVD player ...