Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Ignition Positions
The ignition switch has four different positions. In order to shift out of P (Park), the ignition must be in ON/RUN or ACC/ACCESSORY and the brake pedal must be applied. Notice: Using a tool to ...

Maximum Gross Vehicle Weight (GVW)/maximum Gross Axle Weight (GAW)
The GVW of the towing vehicle must not exceed the Gross Vehicle Weight Rating (GVWR) shown on the F.M.V.S.S./C.M.V.S.S. certification label. The GVW equals the combined weight of the unloade ...

Power steering
WARNING If the engine is not running or is turned off while driving, the power assist for the steering will not work. Steering will be harder to operate. The power assisted steering uses a ...