Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Hydroplaning
Hydroplaning is dangerous. Water can build up under the vehicle's tires so they actually ride on the water. This can happen if the road is wet enough and you are going fast enough. When the vehi ...

Fitting the detachable tow hitch
1. Remove the protective cover from the tow hitch and stow it in the tow hitch stowage area. 2. The tow hitch can only be installed when the green locking lever is in the unlocked position. 3. ...

Manual Operation
(Fan Control): Press these buttons on the rear seat audio control panel to increase or decrease the airflow. Pressing the fan up button when the system is off will turn the system on. The air deliv ...