Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Cleaning the exterior lighting
► Clean the plastic lenses of the exterior lights with a wet sponge and a mild cleaning agent, e.g. Mercedes-Benz car shampoo or cleaning cloths. Only use cleaning agents or cleaning cl ...

Installing top tether strap (2nd row captain’s seats or 2nd row bench seat)
2nd row bench seat First, secure the child restraint with the LATCH lower anchors (2nd row captain’s or bench outboard seating positions only) or the seat belt, as applicable. 1. If ...

General program (special programs off)
This program is compatible with all on and off-road conditions. If not already active, it should be selected before driving on surfaces which are similar to a hard road surface. Dry cobbles, tar ...