Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...

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Before Driving Off-Road
Have all necessary maintenance and service work completed. Fuel the vehicle, fill fluid levels, and check inflation pressure in all tires, including the spare, if equipped. Read all the infor ...

Entry Lighting
For vehicles with courtesy lamps, they come on and stay on for a set time whenever is pressed on the Remote Keyless Entry (RKE) transmitter. If a door is opened, the lamps stay on while it is ope ...

Headlamp removal
  WARNING Do not attempt to change any bulb with the lighting switch on. If the lighting has just been switched off, give the bulbs time to cool down. Handling them in a hot conditio ...