Cadillac Escalade: Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance Offices (U.S. and Canada)
Cadillac encourages customers to call the toll-free number for assistance. However,
if a customer wishes to write or e-mail Cadillac, the letter should be addressed
to:
United States
Cadillac Cust ...
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
To assist customers who are deaf, hard of hearing, or speech-impaired and who
use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can com ...
See also:
Emergency Tensioning Devices, beltforce limiters
The seat belts for the front seats are equipped
with ETDs/belt buckle tensioners and seat
belt force limiters. The outer seat belts in the
second row of seats are equipped with ETDs and seat belt f ...
Problems with the seat heating
If one or all of the indicator lamps in the seat
heating button are flashing, the seat heating
has switched off automatically. The vehicle's
electrical system voltage is too low because
too many e ...
Fuses and Circuit Breakers
The wiring circuits in your vehicle are protected from short circuits by a combination
of fuses, circuit breakers and fusible thermal links.
This greatly reduces the chance of fires caused by elect ...






