Cadillac Escalade: Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance Offices (U.S. and Canada)
Cadillac encourages customers to call the toll-free number for assistance. However,
if a customer wishes to write or e-mail Cadillac, the letter should be addressed
to:
United States
Cadillac Cust ...
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
To assist customers who are deaf, hard of hearing, or speech-impaired and who
use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can com ...
See also:
Using OnStar® Destination Download (US and Canada)
Press the blue OnStar button and an Advisor can locate a point-of-interest or
an address and download the necessary information or coordinates to your navigation
system. Once the destination is down ...
Grass/gravel/snow
This program should be used where a firm surface is covered with loose or slippery
material.
Note: For deep gravel it is recommended that the Sand program is selected.
Note: If the vehicle is un ...
SBZA Detection Zones
The SBZA sensor covers a zone of approximately one lane over from both sides
of the vehicle, 3.5m (11 ft). This zone starts at each side mirror and goes back
approximately 5.0m(16 ft). The height ...
