Cadillac Escalade: Customer Assistance Offices (Mexico) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.

Mexico
From Mexico City
5329-0816

From Other Mexico Locations
01-800-466-0816

United States and Canada
1-866-466-8195

Costa Rica
00-800-052-1005

Guatemala
1-800-999-5252

Panama
00-800-052-0001

Dominican Republic
1-888-751-5301

El Salvador
800-6273

Honduras
800-0122-6101

    Customer Assistance Offices (U.S. and Canada)
    Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States Cadillac Cust ...

    Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
    To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can com ...

    See also:

    Emergency Tensioning Devices, beltforce limiters
    The seat belts for the front seats are equipped with ETDs/belt buckle tensioners and seat belt force limiters. The outer seat belts in the second row of seats are equipped with ETDs and seat belt f ...

    Problems with the seat heating
    If one or all of the indicator lamps in the seat heating button are flashing, the seat heating has switched off automatically. The vehicle's electrical system voltage is too low because too many e ...

    Fuses and Circuit Breakers
    The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by elect ...