Cadillac Escalade: Transportation Options
Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service
Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair.
It may not be possible to provide a like vehicle as a courtesy rental.
Courtesy Transportation Program (U.S. and Canada)
To enhance your ownership experience, we and our participating dealers are proud
to offer Courtesy Transportation, a customer support program for vehicles with the
Bumper-to-Bumper (Base Warranty Co ...
Additional Program Information
All program options, such as shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about availability. All Courtesy
Transportation arrangements w ...
See also:
Antilock Brake System (ABS)
This vehicle has the Antilock Brake System (ABS), an advanced electronic braking
system that helps prevent a braking skid.
When the engine is started and the vehicle begins to drive away, ABS check ...
Flash-to-Pass
This feature is used to signal to the vehicle ahead that you want to pass.
If the headlamps are off or in the low-beam position, pull the turn signal lever
toward you to momentarily switch to high ...
Distracted Driving
Distraction comes in many forms and can take your focus from the task of driving.
Exercise good judgment and do not let other activities divert your attention away
from the road. Many local governme ...