Cadillac Escalade: Roadside Service (U.S. and Canada)
U.S.: 1-800-224-1400
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
- Calling for Service
- Coverage
- Cadillac Owner Privileges™
- Cadillac Technician Roadside Service (U.S. Only)
- Services Not Included in Roadside Service
- Services Specific to Canadian-Purchased Vehicles
GM Mobility Reimbursement Program (U.S. and Canada)
This program is available to qualified applicants for cost reimbursement of eligible
aftermarket adaptive equipment required for the vehicle, such as hand controls or
a wheelchair/ scooter lift fo ...
Calling for Service
When calling Roadside Service, have the following information ready:
Your name, home address, and home telephone number.
Telephone number of your location.
Location of the vehicle.
Model, ye ...
See also:
Roadside Assistance button
► Open the stowage compartment under the
armrest.
► Press and hold Roadside Assistance
button 1 for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assi ...
Starting the Engine
If the vehicle is a hybrid, see the hybrid supplement for more information.
Move the shift lever to P (Park) or N (Neutral). The engine will not start in
any other position. To restart the engine wh ...
Connecting multiple devices
NOTICE
Do not plug non-audio devices into the USB port.
You can connect multiple devices simultaneously to the portable media interface
and switch between them using the touch screen. Select ...






