Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    DVD (Digital Versatile Disc) player operation
    Precautions Start the engine when using the DVD entertainment system. Movies will not be shown on the front display while the vehicle is in any drive position to reduce driver distraction. Au ...

    Overriding the speed and follow mode
    Whenever the driver is overriding the ACC by depressing the accelerator pedal, the ACC will not automatically apply the brakes to maintain separation from any vehicle ahead. The set speed and gap ...

    Bluetooth
    For vehicles equipped with Bluetooth capability, the system can interact with many cell phones, allowing: ► Placement and receipt of calls in a hands-free mode. ► Sharing of the cell p ...