Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Tow hitch
    WARNING When handling the tow hitch, hold the bottom of the component. Locking into position occurs automatically and causes the locking lever to rotate under spring pressure. The tow hitch i ...

    Format
    Radios that have the capability of playing MP3s can play.mp3 or .wma files that were recorded onto a CD-R or CD-RW disc. The files can be recorded with the following fixed bit rates: 32 kbps, 40 kb ...

    Remote Control Buttons
    (Power): Press this button to turn the video screen on and off. (Illumination): Press this button to turn the remote control backlight on. The backlight automatically times out after 7 to 10 sec ...