Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Fluid level checks
    NOTICE Check the engine oil weekly. If any significant or sudden drop in oil level is noted, seek qualified assistance. If the message ENGINE OIL PRESSURE LOW is displayed, stop the engine as ...

    Important safety notes
    WARNING   Grains of sand, particles of dirt and other abrasive materials can enter the brake system. This can lead to excessive wear and unpredictable braking efficiency. After the bra ...

    Switching off the engine
    Important safety notes WARNING   Do not turn off the engine before the vehicle has come to a complete stop. With the engine not running, there is no power assistance for the brake and s ...