Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Time/date
    This submenu is only available on vehicles with no navigation module. To set the time and the date for vehicles with a navigation module, see the separate operating instructions. In the Time/da ...

    Global opening
    Press and hold the unlock button for 3 seconds to unlock the vehicle and open all of the windows. To cancel global opening, press any of the buttons on the smart key or operate the driver’s win ...

    Menu options
    The start menu can be displayed using the menu control switch on the steering-wheelmounted controls. 1. While the MAP or STATUS screen is displayed, push and hold the menu control switch u ...