Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Advanced emergency brake assist
    NOTICE The system may not react to slow moving vehicles and will not react to stationary vehicles or vehicles traveling in the opposite direction. NOTICE WARNINGs may not appear if ...

    Maximum load limits
    Maximum trailer loads Never allow the total trailer load to exceed the value specified in the “Towing load/ specification” later in this section. The total trailer load equals trailer weigh ...

    Battery warning symbols
    Do not allow naked flames or other sources of ignition near the battery, as the battery may emit explosive gases.   Ensure that when working near or handling the battery, suitable eye pro ...