Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Camera cleanliness
    If the color of the camera position arrow in the display changes from blue to red, the system has detected that the camera is dirty. Clean the camera in accordance with the guidelines given on pag ...

    Anti-theft Alarm System
    Your vehicle has a content theft-deterrent alarm system. This is the security light. To arm the theft-deterrent system: 1. Open the door. 2. Lock the door with the Remote Keyless Entry (RKE) tra ...

    Emission control information label
    The emission control information label is attached as shown. ...