Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Air bags
    1. Passenger front air bag. 2. Main curtain air bag. 3. Side air bags. 4. Driver’s front air bag. Note: The general location of air bags fitted to the vehicle are marked by the word AIR BAG. ...

    Roof rack
    Always distribute the luggage evenly on the roof rack. Do not load more than 221 lb (100 kg) on the roof rails. Observe the maximum load limit shown on the crossbars or roof carriers when yo ...

    Using cruise control
    Note: Cruise control is not available when using Hill Descent Control or when a Terrain Response special program has been selected. Note: Do not use cruise control when driving off-road. Note: Do ...