Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Cupholders
    Cupholders are in the center console for the front passengers. Press down on the access door release to open and use the front cupholders. Push the door back down to close it. Push down and then bac ...

    Releasing seat belts
    ► Press release button 4 and guide belt tongue 2 back towards belt sash guide 1. Make sure that the seat belt is fully rolled up. Otherwise, the seat belt or belt tongue will be trapped i ...

    Transmission Messages
    MANUAL SHIFT This message displays when the automatic transmission is in manual mode. See Manual Mode   for more information. TRANSMISSION HOT IDLE ENGINE Notice: Do not drive the vehicl ...