Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Important safety notes
    You will find an illustration of the instrument cluster in the "At a glance" section. WARNING   A driver's attention to the road and traffic conditions must always be his/her p ...

    EBD (electronic brake forcedistribution)
    Observe the "Important safety notes" section. EBD monitors and controls the brake pressure on the rear wheels to improve driving stability while braking. WARNING   If EBD ...

    Checking the oil level using the oildipstick
    When checking the oil level: • park the vehicle on a level surface. • the engine should be switched off for approximately five minutes if the engine is at normal operating temperature. Exam ...