Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Hill Start Assist system
    WARNING ► Never rely solely on the hill start assist system to prevent the vehicle from moving backward on a hill. Always drive carefully and attentively. Depress the brake pedal when ...

    Cooling System
    The cooling system allows the engine to maintain the correct working temperature. A. Engine Coolant Recovery Tank B. Radiator Pressure Cap C. Engine Cooling Fans (Out of View) WARNING An electr ...

    Checklist before driving off-road
    ► Engine oil level: check the engine oil and top it up if necessary. The vehicle can only guarantee a smooth supply of oil on steep stretches if there is a sufficient level of engine oil ...