Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Flat towing
    Towing your vehicle with all four wheels on the ground is sometimes called flat towing. This method is sometimes used when towing a vehicle behind a recreational vehicle, such as a motor home. ...

    Care and maintenance
    Use a lightly dampened, lint free cloth to clean the surfaces of your Dual Head Restraint DVD System (DVD player face, screen, remote controller, etc.). CAUTION ► Do not use any solve ...

    Child seats
    According to crash statistics, children are safer when properly restrained in the rear seats than in the front seat. The air bags alone will not prevent children from being seriously injured or ki ...