Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Information and assistance
    NOTICE It is recommended that when you sell or dispose of the vehicle, the programed transceiver buttons be erased for security purposes. For information on the range of available compatible ...

    Removing the Third Row Seat
    To remove the seat: 1. Open the liftgate to access the controls for the seat. 2. Fold the seatbacks forward using lever “1” and the instructions listed previously under “Folding the Seatback. ...

    Delayed Entry Lighting
    Delayed entry lighting illuminates the interior for a period of time after all the doors have been closed. The ignition must be off for delayed entry lighting to work. Immediately after all the d ...