Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    When the System Does Not Seem To Work Properly
    The RVC system might not work properly or display a clear image if: The RVC is turned off. See “Turning the RVC System On or Off” earlier in this section. It is dark. The sun or the beam ...

    Restore system defaults
    If you have made any changes to the system’s default settings, use this menu to restore the original settings. ...

    Warning systems switch (if so equipped)
    The warning systems switch is used to turn on and off the warning systems (Forward Collision Warning (FCW), Lane Departure Warning (LDW) and Blind Spot Warning (BSW) systems) that are activa ...