Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Decoupling a trailer
    WARNING   While you are coupling or decoupling a trailer, make sure nobody locks or unlocks the vehicle and/or opens or closes doors or the tailgate. The vehicle's level could change an ...

    License plate lamps
    ► Switch off the lights. ► Open the tailgate. ► Remove screws 1. ► Remove the license plate lamp. ► Replace the bulb. ► Insert the license plate lamp. υ ...

    Road Sensing Suspension
    The Road Sensing Suspension (RSS) feature provides superior vehicle ride and handling under a variety of passenger and loading conditions. The system is fully automatic and uses a computer controlle ...