Cadillac Escalade: Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.cadillac@gm.com.
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance Offices (U.S. and Canada)
Cadillac encourages customers to call the toll-free number for assistance. However,
if a customer wishes to write or e-mail Cadillac, the letter should be addressed
to:
United States
Cadillac Cust ...
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
To assist customers who are deaf, hard of hearing, or speech-impaired and who
use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can com ...
See also:
Washing the Vehicle
To preserve the vehicle's finish, wash it often and out of direct sunlight.
Notice: Do not use petroleum based, acidic, or abrasive cleaning agents as they
can damage the vehicle's paint, me ...
Wheel and tire combinations
Please bear the following in mind
For safety reasons, Mercedes-Benz
recommends that you only use Tires and
wheels which have been approved by
Mercedes-Benz specifically for your
vehicle.
The ...
Tips and Troubleshooting
IR Sensor Inoperative: Check that the batteries are good in the remote control.
Check that the remote Control IR Sensor is not blocked. Aim the remote control toward
the IR Sensor being controlled. ...






