Cadillac Escalade: Customer Assistance Offices (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Customer Assistance Offices (U.S. and Canada)

Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to:

United States

Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994

Canada

General Motors of Canada Limited Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gm.ca

1-888-446-2000
1-800-263-3830 (For Text

Telephone devices (TTYs)) Roadside Service: 1-800-882-1112

Overseas

Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.

Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada

C.P. 11520, Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

    Customer Satisfaction Procedure (Mexico)
    Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assist ...

    Customer Assistance Offices (Mexico)
    To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 ...

    See also:

    How the System Works
    The SBZA symbol lights up in the side mirrors when the system detects a vehicle in the side blind zone, indicating it may be unsafe to change lanes. Before making a lane change, check the SBZA displ ...

    Park Tilt Mirrors
    If the vehicle has the memory package, the outside mirrors have a park tilt feature. This feature tilts the outside mirrors to a preselected position when the vehicle is in R (Reverse). This allow ...

    Opening/closing from the outside
    Opening ► Press the button on the SmartKey. ► Pull handle 1. ► Raise the tailgate. Closing WARNING   To prevent possible personal injury, always keep hands and f ...