Cadillac Escalade: Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
- Name
- Address
- Phone number
- Model year
- Brand
- Vehicle Identification Number (VIN)
- Mileage
- Delivery date
- Description of the problem
- Dealership name
- Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico) .
Customer Satisfaction Procedure (U.S. and Canada)
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's s ...Customer Assistance Offices (U.S. and Canada)
Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States Cadillac Cust ...See also:
Checking the oil level using the oildipstick
When checking the oil level:
• park the vehicle on a level surface.
• the engine should be switched off for
approximately five minutes if the engine is
at normal operating temperature.
Exam ...
Making adjustments in 1 mph (Canada:1 km/h) increments
► Briefly press the cruise control lever
to the
pressure point, up 1 for a higher speed or
down 2 for a lower speed.
The last speed stored is increased or
reduced. ...
Sun Visors
Pull the sun visor down to block glare. Detach the sun visor from the center
mount to pivot to the side window, or to extend along the rod, if available. ...