Cadillac Escalade: Services Not Included in Roadside Assistance

Roadside Assistance does not cover or reimburse services for the following:

Events caused by fraud or bad faith by the driver.
Vehicle immobilization situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.
Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
Any damage to the vehicle without intent, derived from the services provided.
Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.
Cost of all maneuvers required to access the vehicle when it is not available to be towed.
Cost of fuel provided.

Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

Roadside Service (Mexico)

As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistanc ...

Contacting Roadside Assistance

Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are liste ...