Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Owner’s Manual/Service Manual order information
    Genuine INFINITI Service Manual for this model and prior models can be purchased. A genuine INFINITI Service Manual is the best source of service and repair information for your vehicle. This ...

    Locking the vehicle
    If the vehicle can no longer be locked with the SmartKey, you can lock it by taking the following steps. ► Close the front-passenger door, the rear door on the front-passenger side and the ...

    Curve Tips
    Take curves at a reasonable speed. Reduce speed before entering a curve. Maintain a reasonable steady speed through the curve Wait until the vehicle is out of the curve before accelerating ge ...