Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    LATCH-type (ISOFIX) child seat anchorsin the rear
    WARNING   Children that are too large for a child restraint must travel in seats using normal seat belts. Position shoulder belt across the chest and shoulder, not face or neck. In orde ...

    Services Not Included in Roadside Assistance
    Roadside Assistance does not cover or reimburse services for the following: Events caused by fraud or bad faith by the driver. Vehicle immobilization situations due to a major force or unforesee ...

    Setting the specified minimum distance
    You can set the specified minimum distance for DISTRONIC by varying the time span between one and two seconds. This time span determines the distance that DISTRONIC should maintain from the vehicl ...