Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Problems with the seat heating
    If one or all of the indicator lamps in the seat heating button are flashing, the seat heating has switched off automatically. The vehicle's electrical system voltage is too low because too many e ...

    Opening and closing windows with the mechanical key
    The driver’s door key operation also allows you to open and close all door windows. To open the windows, turn the driver’s door key cylinder to the rear of the vehicle for longer than 1 se ...

    Seat belts
    Do not allow any water, cleaning products, or fabric from cloths to enter the seat belt mechanism. Any substance which enters the mechanism may affect the performance of the seat belt in an impact ...