Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Express Window Anti-Pinch Override
    WARNING If express override is activated, the window will not reverse automatically. You or others could be injured and the window could be damaged. Before you use express override, make sure t ...

    Position of the steering wheel fordriving
    The steering wheel is moved to the last selected position when: • the driver's door is closed. • you insert the SmartKey into the ignition lock. or • you press the Start/Stop button once o ...

    Global Positioning System (GPS)
    The navigation system determines the position of the vehicle by using satellite signals, various vehicle signals, and map data. At times, other interferences such as the satellite condition, road co ...