Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Vehicle phonebook
    This vehicle has two phonebooks available for hands-free use. Depending on the phone, the system may automatically download the entire cell phone’s phonebook into the “Handset Phonebook” ...

    Full size spare and tire change
    The system will automatically recognize any changes in wheel positions. The vehicle must be stationary for 15 minutes during the wheel and tire change (see 212, WHEEL CHANGING), to ensure that the ...

    Adjusting the multicontour seat
    You can adjust the contour of the front seats individually so as to provide optimum support for your back and sides. ► Make sure that the SmartKey is in position 2 in the ignition lock. ...