Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Using the Radio to Control a USB Storage Device or iPod
    The radio can control a USB storage device or an iPod using the radio buttons and knobs and display song information on the radio’s display. (Tune): Turn to select files. SEEK: Press to go to ...

    Cleaning exterior
    In order to maintain the appearance of your vehicle, it is important to take proper care of it. To protect the paint surface, wash your vehicle as soon as you can: ► after a rainfall t ...

    Preprogrammed Playlists
    Preprogrammed playlists created using WinAmp™, MusicMatch™, or Real Jukebox™ software can be accessed; however, they cannot be edited using the radio. These playlists are treated as special ...