Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Point of Interest (POI)
    The Point of Interest (POI) destination entry method lets you select a destination from the POI list. Point of Interest: Press to access the POI (Point of Interest) screen. From this screen you ...

    Glass Replacement
    If the windshield or front side glass must be replaced, see your dealer to determine the correct replacement glass. ...

    Map Data Updates
    The navigation map database is stored on a compact flash card. It is usable only in this type of navigation system, and will not function in other electronic devices. The map in the vehicle was inst ...