Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    System components
    Rear displays CAUTION ► The glass screen on the liquid crystal display may break if hit with a hard or sharp object. If the glass breaks, do not touch the liquid crystalline material. ...

    Cleaning the interior
    CAUTION Some cleaning products contain substances that are harmful and can cause health problems if used incorrectly and may cause damage to the interior. ...

    Entering the Feature Settings Menu
    1. Turn the ignition on and place the vehicle in P (Park). To avoid excessive drain on the battery, it is recommended that the headlamps are turned off. 2. Press the customization button to scroll t ...