Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Cleaning the headliner and carpets
    ► Roof lining: use soft brushes or dry shampoo if it is particularly dirty. ► Carpets: use carpet and textile cleaners that have been approved and recommended by Mercedes-Benz. ...

    Engine protection mode
    The engine has an engine protection mode to reduce the chance of damage if the coolant temperature becomes too high (for example, when climbing steep grades in high temperature with heavy load ...

    HDC operation
    With HDC engaged, the speed of descent can be altered using the cruise control steering wheel switches, as follows: • To increase speed press and hold the + switch (2) until the desired speed ...