Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Brake Fluid
    The brake master cylinder reservoir is filled with DOT 3 brake fluid. See Engine Compartment Overview   for the location of the reservoir. There are only two reasons why the brake fluid ...

    Power Steering Fluid
    The power steering fluid reservoir is located under the engine cover on the passenger side of the vehicle. See Engine Compartment Overview  for reservoir location. When to Check Power Steer ...

    Brake pad wear warning
    The disc brake pads have audible wear warnings. When a brake pad requires replacement, it will make a high pitched scraping sound when the vehicle is in motion. This scraping sound will first ...