Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Steering wheel heating
    Switching on/off The steering-wheel heating heats the leather areas of the steering wheel. ► Make sure that the SmartKey is in position 2 in the ignition lock. ► To switch on/off: ...

    Battery Replacement
    To change the batteries on the headphones: 1. Turn the screw to loosen the battery door located on the left side of the headphones. Slide the battery door open. 2. Replace the two batteries in the ...

    Glove box
    WARNING Keep glove box lid closed while driving to help prevent injury in an accident or a sudden stop. To open the glove box, pull the handle1 . To close, push the lid in until the lock ...