Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Calling up a stored setting
    ► Press and hold the relevant storage position button 1, 2 or 3 until the seat, steering wheel and exterior mirrors are in the stored position. The setting procedure is interrupted as soon ...

    Panic alarm
    ► To activate: press button 1 for at least one second. An alarm sounds and the exterior lighting flashes. ► To deactivate: press button 1 again. or ► Insert the SmartKe ...

    Door lock and release levers
    From inside the vehicle, all the doors can be locked by pressing either the driver or passenger lock lever (1). Each rear door can be individually locked by pressing the appropriate locking lev ...