Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Controls (front touch screen)
    WARNING Do not adjust the touch screen controls, or allow the system to distract the driver, while the vehicle is moving. Driver distraction can lead to accidents, causing serious injury o ...

    Avoiding collision and rollover
    WARNING Failure to operate this vehicle in a safe and prudent manner may result in loss of control or an accident. Be alert and drive defensively at all times. Obey all traffic regulations. ...

    Wheel changing
    1. Read and observe the warnings in Wheel changing safety. 2. Before raising the vehicle, use the wheel nut brace to slacken the wheel nuts half a turn counter-clockwise. 3. Position the jack unde ...