Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Mechanical key
    General notes If the vehicle can no longer be unlocked with the SmartKey, use the mechanical key. If you use the mechanical key to unlock and open the driver's door, the anti-theft alarm system ...

    Engine Coolant Temperature Warning Light
    The engine coolant temperature warning light comes on briefly when the vehicle is started. If it does not, have the vehicle serviced by your dealer. If the system is working normally, the indic ...

    Operational indicators
    1. Engine start operation indicator This indicator appears when the selector lever is in the P (Park) position. This indicator means that the engine will start by pushing the ignition switch w ...