Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Capacities
    The quoted capacities are approximate and provided as a guide only. All oil levels must be checked using level plugs, driver information module or drain and refill, as applicable. ...

    Raising the vehicle
    WARNING   When jacking up the vehicle, only use the jack which has been specifically approved by Mercedes-Benz for your vehicle. The jack is designed exclusively for jacking up the vehi ...

    Hill Start Assist system
    WARNING ► Never rely solely on the hill start assist system to prevent the vehicle from moving backward on a hill. Always drive carefully and attentively. Depress the brake pedal when ...