Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Keyless entry
    NOTICE The Smart Key may not be detected if it is placed within a metal container or if it is shielded by a device with a back-lit LCD screen, such as a smart phone, laptop (including laptop ...

    Phone setting
    To set up the Bluetooth® Hands-Free Phone System to your preferred settings, push the SETTING button on the instrument panel and select the “PHONE” key. Edit Vehicle Phonebook To edit t ...

    Using the Uplevel RSE On-Screen Display (OSD) Menus
    Use the OSD setup display menus for: . General Setup . Audio Setup . Quality Setup . Preference Setup To use the OSD menus while using the DVD player or an auxiliary device: 1. Press the SETUP b ...