Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Windshield Replacement
    The vehicle is equipped with an acoustic windshield. If you ever have to have the windshield replaced be sure to get an acoustic windshield so you will continue to have the benefits an acoustic wi ...

    System self-test
    After you have switched on the ignition, the system carries out a self-diagnosis. WARNING   A malfunction in the system has been detected if one of the following conditions occurs: • ...

    Navigation System
    The navigation system provides detailed maps of most major freeways and roads throughout the United States and Canada. After a destination has been set, the system provides turn-by-turn instructions ...