Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Tire care
    WARNING Do not drive the vehicle if a tire is damaged, excessively worn, or incorrectly inflated. A tire in such a condition may catastrophically fail and cause an accident. Avoid contaminati ...

    Notes on care
    Regular care of your vehicle is a condition for retaining the quality in the long term. Use care products and cleaning agents recommended and approved by Mercedes- Benz. WARNING   Many ...

    Cleaning after off-road driving
    NOTICE Ensure that the areas around air intakes and the front grille are clean and clear of debris. Pay particular attention to the lower grille and radiator. Failure to do so may cause the ...