Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Interior lighting control
    Important notes In order to prevent the vehicle's battery from discharging, the interior lighting functions are automatically deactivated after some time except for when the SmartKey is in positio ...

    Important safety notes
    Blind Spot Assist uses a radar sensor system to monitor the areas on both sides of your vehicle. It begins to work at speeds of approximately 20 mph (30 km/h). A warning display in the exterior mi ...

    Rear Passenger Cupholders
    Pull down on the lid to access the cupholders in the rear floor console. Vehicles with the rear seat armrest may also contain cupholders. Pull down the armrest to use the cupholders. ...