Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Checking the tire pressures
    WARNING All tire pressures, including the spare, should be checked regularly using an accurate pressure gauge, when the tires are cold. Failure to properly maintain your tire pressures could ...

    Hitch Cover (with Dual Exhaust)
    To remove the hitch cover: 1. Turn the fasteners on the lower tabs 90 degrees counterclockwise. 2. Pull the lower edge of the cover out slightly. 3. Lift the cover up off the upper bracket. To r ...

    Deactivating the alarm when triggered
    If the alarm has been triggered it can be deactivated by pressing the Smart Key unlock button, or by positioning the Smart Key underneath the steering column (see 74, IF THE ENGINE FAILS TO START) ...