Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Auxiliary Devices
    The vehicle may have a 3.5mm (1/8 in) auxiliary input jack located on the lower right side of the faceplate and for vehicles with a USB port, it is located in the instrument panel storage area. ...

    Readiness for Inspection/Maintenance (I/M) test
    A vehicle equipped with Four-Wheel Drive (4WD) should never be tested using a two wheel dynamometer (such as the dynamometers used by some states for emissions testing), or similar equipment. ...

    Washer Fluid
    What to Use When adding windshield washer fluid, be sure to read the manufacturer's instructions before use. If the vehicle will be operating in an area where the temperature may fall below f ...