Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Maps
    This section includes basic information that you need to know about the map database. The maps are stored on a compact flash drive that is built into the navigation system. ...

    Troubleshooting guide
    The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in this guide for the appropriate error. Where the solutions ...

    StabiliTrak® System
    The vehicle has a traction control system that limits wheel spin, and the StabiliTrak system that assists with directional control of the vehicle in difficult driving conditions. Both systems tur ...