Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Wheel and tire combinations
    Please bear the following in mind For safety reasons, Mercedes-Benz recommends that you only use Tires and wheels which have been approved by Mercedes-Benz specifically for your vehicle. The ...

    Deactivating DISTRONIC
    There are several ways to deactivate DISTRONIC: ► Briefly press the cruise control lever forwards 1. or ► Brake. The last speed stored remains stored until you switch off the ...

    Remote Keyless Entry (RKE) System
    The RKE transmitter is used to remotely lock and unlock the doors from up to 60m (195 ft) away from the vehicle. Press to unlock the driver door. Press again within three seconds to unlock all ...