Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Vehicle stability
    WARNING Utility vehicles have a significantly higher rollover rate than other types of vehicles. Since this vehicle is designed to be operated off-road, it has a higher ground clearance and ...

    Message memory menu
    The on-board computer saves certain display messages. You can call up the display messages in the message memory menu. The message memory menu is only shown if any display messages have been sto ...

    Trailer stability assist (TSA)
    Note: This feature may not operate with all trailer designs. NOTICE Trailer Stability Assist (TSA) will not operate in the event of the trailer jack-knifing. NOTICE The ability of the sy ...