Cadillac Escalade: Calling for Service - Roadside Service (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Calling for Service

When calling Roadside Service, have the following information ready:

  • Your name, home address, and home telephone number.
  • Telephone number of your location.
  • Location of the vehicle.
  • Model, year, color, and license plate number of the vehicle.
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle.
  • Description of the problem.
    Roadside Service (U.S. and Canada)
    U.S.: 1-800-224-1400 Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. ...

    Coverage
    Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission f ...

    See also:

    Service Parts Identification Label
    This label, on the inside of the glove box, has the following information: Vehicle Identification Number (VIN). Model designation. Paint information. Production options and special equipment ...

    Detailed Areas
    Road network attributes are contained in the map database for detailed areas. Attributes include information such as street names, street address, turn restrictions, etc. A detailed area includes al ...

    Lamp check
    A bulb check is initiated for some warning lamps when the ignition is switched on and lasts for 3 seconds (except for the air bag warning lamp which remains illuminated until the engine is started ...