Cadillac Escalade: Scheduling Service Appointments (U.S. and Canada) - Customer Information - Customer Information - Cadillac Escalade Owner's ManualCadillac Escalade: Scheduling Service Appointments (U.S. and Canada)

When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.

If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.

If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

    Contacting Roadside Assistance
    Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are liste ...

    Courtesy Transportation Program (U.S. and Canada)
    To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Co ...

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    Diesel
    Fuel grade Only refuel with ULTRA-LOW SULFUR DIESEL FUEL (ULSD, 15 ppm SULFUR MAXIMUM). Using other diesel fuels could result in increased wear and damage to the engine and/or exhaust system. ...

    Headlights
    Replacing Fog may temporarily form inside the lens of the exterior lights in the rain or in a car wash. A temperature difference between the inside and the outside of the lens causes the fog. ...

    Welcome light
    To activate or deactivate the welcome light function, perform the following procedure. 1. Push the ignition switch to the ON position. 2. Open the driver’s side door. 3. Within 20 second ...