Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sa ...

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Memory Seats
On vehicles with the memory feature, the controls on the driver door are used to program and recall memory settings for the driver seat, outside mirrors, and power steering column, if available. ...

Freeing a frozen door lock
To prevent a door lock from freezing, apply deicer through the key hole. If the lock becomes frozen, heat the key before inserting it into the key hole or use the Intelligent Key system. ...

Fitting the detachable tow hitch
1. Remove the protective cover from the tow hitch and stow it in the tow hitch stowage area. 2. The tow hitch can only be installed when the green locking lever is in the unlocked position. 3. ...