Mercedes-Benz GL-Class: Emergency call - mbrace - Features - Stowing and features - Mercedes-Benz GL-Class Owner's ManualMercedes-Benz GL-Class: Emergency call

Important safety notes

to activate the mbrace service. Ensure that A license agreement must exist in order to activate the mbrace service. Ensure that your system is activated and ready for use, and press the to MB Info call button to register. If any of the steps mentioned is not carried out, the system may not be activated.

If you have questions about the activation, contact one of the following telephone assistance services:

USA: Mercedes-Benz Customer
Assistance Center under
1-888-990-9007

Canada: Customer Service at
1-888-923-8367

An emergency call is dialed automatically if an air bag or Emergency Tensioning Device is triggered.

initiated automatically cannot be An mbrace emergency call that has been initiated automatically cannot be terminated by the customer.

An emergency call can also be initiated manually.

As soon as the emergency call has been initiated, the indicator lamp in the SOS button flashes. The Connecting Call message appears on the multifunction display.

The audio output is muted.

Once a connection has been established, the Call Connected message appears in the multifunction display.

All important information on the emergency is transmitted, for example:

current location of the vehicle (as determined by the GPS system)
vehicle identification number
information on the type of emergency

Shortly after the emergency call has been initiated, a voice connection is automatically established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants. If the vehicle occupants respond, the Mercedes-Benz Customer Assistance Center attempts to get more information on the emergency.

ambulance is immediately sent to the If no vehicle occupant answers, an ambulance is immediately sent to the vehicle.

WARNING If the indicator lamp in the SOS button is 
If the indicator lamp in the SOS button is flashing continuously and no voice connection to the Mercedes-Benz Customer Assistance Center was established, then the mbrace system could not initiate an emergency call (e.g. the relevant cellular phone network is not available).
The message Call Failed appears in the multifunction display for approximately 10 seconds.
Should this occur, assistance must be summoned by other means.

Making an emergency call

► To initiate an emergency call

To initiate an emergency call manually: press cover 1 briefly to open it.
Press SOS button 2 briefly.

The indicator lamp in SOS button 2 flashes until the emergency call is concluded.

Wait for a voice connection to the Mercedes-Benz Customer Assistance Center.
After the emergency call is ended, close cover 1.

WARNING If you feel in any way in jeopardy when in the 
If you feel in any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the SOS button. Carefully leave the vehicle and move to a safe location. The Mercedes-Benz Customer Assistance Center will automatically contact local emergency officials with the vehicle's approximate location if they receive an automatic SOS signal and cannot make voice contact with the vehicle occupants.

    System self-test
    After you have switched on the ignition, the system carries out a self-diagnosis. WARNING   A malfunction in the system has been detected if one of the following conditions occurs: • ...

    Roadside Assistance button
    ► Open the stowage compartment under the armrest. ► Press and hold Roadside Assistance button 1 for more than two seconds. This initiates a call to the Mercedes-Benz Customer Assi ...

    See also:

    Ethanol
    NOTICE This vehicle is not suitable for use with fuels containing more than 10% ethanol. Do not use E85 fuels (85% ethanol content). Equipment necessary for the use of fuels containing more ...

    Range
    This shows the predicted distance (miles or kilometers) that the vehicle should travel on the remaining fuel, assuming fuel consumption stays constant. ...

    Capacities and Specifications
    The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants   for more information. ...