Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sa ...

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Locking and unlocking centrally
The SmartKey centrally locks/unlocks: • the doors • the tailgate • the fuel filler flap 1 Locks the vehicle 2 Opens/closes the tailgate 3 Unlocks the vehicle When unlocking, the turn ...

Shifting out of Park
The vehicle is equipped with an electronic shift lock release system. The shift lock release is designed to: ► Prevent ignition key removal unless the shift lever is in P (Park) with the shif ...

Lockout Protection
If the driver side power door lock switch is pressed when the driver door is open and the key is in the ignition, all of the doors will lock and then the driver door will unlock. If the passenger s ...