Customer Information

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Customer Satisfaction Procedure (U.S. and Canada)

Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sa ...

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Returning the Seatback to the Upright Position
To return the seatback to the upright position: 1. Open the liftgate to access the controls for the seat. 2. Raise the seatback to the upright position. WARNING If either seatback is not locke ...

If the Vehicle Is Stuck
Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. If the vehicle has a traction system, it can often help to free a stuck vehicle. Refer to the vehi ...

Reporting Safety Defects to the United States Government
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in ad ...